Service Delivery Model

Faster Release of products

Our service offerings focus on business process optimization, unlocking value from the systems, and improved agility with automation for faster releases of products and solutions for our customers.

Save Time & Resources

We deliver streamlined operations, customized software solutions, and efficient DevOps principles with automated release processes, including test automation, to optimize efficiency, resulting in significant time and resource savings.

Deliver exceptional Experiences

Our approach blends engineering expertise with cutting-edge technologies, empowering our clients to enhance their products, optimize operations, and deliver exceptional customer experiences.

Onshore & Offshore Assistance to Provide Continuous Support

  • Experience uninterrupted support with StreamForce’s dynamic onshore & offshore assistance, ensuring continuous availability as you need it most.

  • Our competent team is readily accessible, catering to your business needs beyond conventional working hours.

  • Through our innovative onshore/offshore model, empower your enterprise to address challenges swiftly, maintaining a competitive edge within the Salesforce ecosystem while reducing reliance on partner timelines.

Center of Excellence

Our Center of Excellence (CoE) team comprises both business domain and technical experts. They stay updated with the latest technologies, trends, and changes in CRM and ERP products. The CoE team ensures that the project team leverages the appropriate technology, tools, and frameworks through regular cadence and collaboration.

Our CoE team assists customers in standardizing their software development workflows, automating repetitive tasks, and creating reusable components that can be applied across various projects. This offering equips our customers with the means to enhance software development productivity, quality, and uniformity while simultaneously reducing development timelines and costs.

Project Management Office (PMO)

We specialize in software development and maintenance, and the Project Management Office (PMO) plays a crucial role in ensuring the successful delivery of our projects.

The PMO serves as the backbone of our delivery process, providing structure, governance, and support to project teams, ensuring that all projects align with our strategic objectives and are executed efficiently.

By providing governance, support, and continuous improvement, the PMO enables our teams to achieve project success and deliver value to our clients.

Scrum & Agile Methodologies

We are committed to delivering exceptional software services through the implementation of Scrum and Agile methodologies. Our approach is designed to provide flexibility, responsiveness, and continuous improvement, ensuring that we meet the dynamic needs of our clients.

We follow the Scrum framework within the Agile methodology to deliver software in multiple short iterations, known as sprints. Each sprint typically lasts 2-4 weeks, during which specific features or components of the software are developed, tested, and refined. This iterative approach allows us to:

  • Adapt to Changes
  • Deliver Incremental Value
  • Enhance Collaboration among cross-functional teams

  • Ensure Quality

Our Capabilities

Our service proposition focuses on delivering value and maximizing efficiency, resulting in significant time and resource savings. We offer cost-effective, tailored solutions to meet the specific needs of our clients’ businesses, utilizing both onshore and offshore operational frameworks.

Dedicated Team

Designed for high-volume tickets & multi-cloud applications

Varied commercial options

Assured response and resolution SLAs

Flexible coverage

Blend of essential and adaptable services offered

Shared support model with pooled resources

Ideal for low/medium-ticket environments

Adaptable pricing structures

Assured response SLAs

Fixed coverage scope

On-demand access to supplementary services

Blended Support: Integrating dedicated and pooled workforce.

Suited for multi-cloud ticketing scenarios.

Adaptable pricing structures.

Ensured/optimal response time commitments.

Supplementary services are available upon request

Usage Based fee model

Pooled resources with a two-day response time and resolution time determined by estimation

Best for unknown support needs

No monthly hours or price commitment

Essential and supplementary services