Service Delivery ModelService Delivery Model
- Our Service offerings focus on business process optimization, unlocking value from the systems, improved agility with automation for faster releases of products and solutions for our customers.
- We deliver streamlined operations, customized software solutions, and efficient DevOps principles with automated release processes including test automation to optimize efficiency, resulting in significant time and resource savings.
- Our approach blends engineering expertise with cutting-edge technologies, empowering our clients to enhance their products, optimize operations, and deliver exceptional customer experiences.
- Onshore & Offshore Assistance to Provide Continuous Support
- Experience uninterrupted support with StreamForce’s dynamic Onshore & Offshore Assistance, ensuring continuous availability as you need it most.
- Our competent team is readily accessible, catering to your business needs beyond conventional working hours.
- Through our innovative Onshore/Offshore model, empower your enterprise to address challenges swiftly, maintaining a competitive edge within the Salesforce ecosystem while reducing reliance on partner timelines.
Center of Excellence
Our Center of Excellence (CoE) team comprises both business domain and technical experts. They stay updated with the latest technologies, trends, and changes in CRM and ERP products. The CoE team ensures that the project team leverages the appropriate technology, tools, and frameworks through regular cadence and collaboration.
Our CoE team assists customers in standardizing their software development workflows, automating repetitive tasks, and creating reusable components that can be applied across various projects. This offering equips our customers with the means to enhance software development productivity, quality, and uniformity while simultaneously reducing development timelines and costs.
Project Management Office (PMO)
We specialize in software development and maintenance, and the Project Management Office (PMO) plays a crucial role in ensuring the successful delivery of our projects.
The PMO serves as the backbone of our delivery process, providing structure, governance, and support to project teams, ensuring that all projects align with our strategic objectives and are executed efficiently.
By providing governance, support, and continuous improvement, the PMO enables our teams to achieve project success and deliver value to our clients.
Scrum & Agile Methodologies
We are committed to delivering exceptional software services through the implementation of Scrum and Agile methodologies. Our approach is designed to provide flexibility, responsiveness, and continuous improvement, ensuring that we meet the dynamic needs of our clients.
We follow the Scrum framework within the Agile methodology to deliver software in multiple short iterations, known as sprints. Each sprint typically lasts 2-4 weeks, during which specific features or components of the software are developed, tested, and refined. This iterative approach allows us to:
- Adapt to Changes
- Deliver Incremental Value
- Enhance Collaboration among cross-functional teams
- Ensure Quality
Our Capabilities
Our service proposition focuses on delivering value and maximizing efficiency, resulting in significant time and resource savings. We offer cost-effective, tailored solutions to meet the specific needs of our clients’ businesses, utilizing both onshore and offshore operational frameworks.
Commitment to Excellence
Our commitment to using Scrum and Agile methodologies, coupled with our innovative approach to problem-solving through PoCs, underscores our dedication to delivering high-quality software services. By embracing flexibility, collaboration, and continuous improvement, we are able to provide solutions that not only meet but exceed our clients’ expectations.
We pride ourselves on our ability to tackle complex challenges and deliver exceptional results. Whether it’s through iterative development or innovative PoC projects, our goal is to help our clients achieve their business objectives with confidence and success.
Tools we use
Engagement Models
Dedicated Team
- Designed for high volume tickets & multi-cloud applications
- Varied commercial options
- Assured response and resolution SLAs
- Flexible coverage
- Blend of essential and adaptable services offered
Shared support model with pooled resources
- Ideal for low/medium -ticket environments
- Adaptable pricing structures
- Assured response SLAs
- Fixed coverage scope
- On-demand access to supplementary services
Blended Support : Integrating dedicated and pooled workforce.
- Suited for multi-cloud ticketing scenarios.
- Adaptable pricing structures.
- Ensured /Optimal response time commitments.
- Supplementary services available upon request
Usage Based fee model
- Pooled resources with a two-day response time and resolution time determined by estimation
- Best for unknown support needs
- No monthly hours or price commitment
- Essential and supplementary services