Salesforce Native CS Solution
StreamForce enhances Customer Success Management with an Omni-channel experience, Vision360, allowing real-time context and managing conversations across teams in a single thread.
Customer Success experience
work in one place, within one system, and all with the customer journey in mind.
StreamForce’s Customer Success experience, built within Salesforce, simplifies workflows and eliminates licensing for different products. It provides a unified view of customer data, allowing teams to focus on customer success and integrate proprietary systems.
Customer 360
Playbooks and Success Plans
Effortlessly configure, design, and customize Playbooks and Success Plans to align with your unique business needs and objectives, all without the need for a dedicated CS tool administrator.
Renewal/Extensions Center
Your CS team’s ultimate command center. A single, intuitive platform where they can effortlessly manage their entire book of business, strategize for the day, week, month, or even year ahead.
Activity Tracking
With all the teams being in Salesforce, they can simply look at the activities to see who has touched the contact and how to approach to successfully nurture the account.
Customized Email Cadences
3rd Party Integration
Survey Tooling
Leverage Salesforce’s survey tool or add a different survey tool to gather the CSAT and NPS to let the team know how they are doing!
And the best part?
No additional resources required. Gain instant access to standard dashboards and reports tailored specifically for your CSM personas, providing actionable insights at your fingertips.