Patient to Revenue TransformationPatient Revenue Process
Kipu Health is a technology company that provides cloud-based electronic medical record (EMR) software tailored for addiction treatment and behavioral health facilities. Their comprehensive platform includes features for patient management, billing, and compliance, designed to streamline operations and improve patient care. Kipu Health aims to enhance the efficiency and effectiveness of treatment centers, supporting providers in delivering high-quality care to individuals struggling with addiction and mental health issues.
Project Overview
TCV’s acquisition of Kipu Health revealed productivity issues due to manual data entry across multiple systems. StreamForce automated processes using Salesforce, Marketo, and Financial Force, integrated various platforms, and migrated data from MS Dynamics, significantly enhancing efficiency and reliability.
- SalesForce Sales Cloud
- NetSuite
- SalesForce Revenue Cloud (CPQ)
- YasPay
- Marketo
- Zendesk
- SalesForce Finanicial Force
- Malbek
The Challenge
- TCV, a leading investment firm acquired Kipu Health and as part of M & A Process, StreamForce partnered with TCV Operating partner group to execute system transformation program.
- Manual Processes Kipu Health required manually entering data into multiple systems to manage their quotes, assets and subscriptions, contracts, and invoicing causing a significant reduction in productivity. This process was necessary in order to transfer the information from the quoting to the contract and invoicing systems.
- Demand for Automation Kipu Health sought to integrate its systems and automate processes to reduce the need for data entry into multiple systems, and to increase the reliability of its asset management, contracting and invoicing process.
- Legacy Systems Kipu has been using legacy systems with monolithic architectures using MS Dynamics for Sales Processes and was dealing with longer sales cycle, no automations were designed as well.
The Solution
- Initiated Systems transformations Program and started with Lead to Revenue health check.
- Architected and Implemented GTM tech stack using Marketo, Sales Cloud, CPQ and Integrated with Financial Force, Billing Platform, NetSuite, YasPay for automating finance processes.
- Standardized CSM processes in the platform.
- Resigned and Optimized Customer Support Processes on Zendesk, 8X8, Survey tooling.
- Automated CLM Processes for Contract management using Malbek.
- Migrated MS Dynamics CRM data and artifacts to Salesforce Platform.
- Designed a foundation platform for Customer 360 models.
The Outcome
- Built the foundation to drive cross functional collaboration.
- Greater efficiency for sellers, allowing them to focus on selling vs admin and “workaround” type activities 360-degree view of the customer in SFDC.
- Upsells and cross-sells can be contracted anytime.
- Streamlined the approval process including implementing DealDesk.
- Greater data integrity and improved reporting, opening the door to more easily prospect and close new business, cross-sell products, and upsell into a larger portion of our current customers.
- Data standardization and reduced Customer data issues which resulted in improved invoice processing.
- StreamForce partnered with business owners to streamline and automate lead to revenue process across all functional departments including Finance with enterprise systems of Marketo, Sales Cloud, CPQ and integrated dozen plus systems of CLM, PSA, ERP, Billing and AR systems.
- The integrated systems provided faster & accurate quote creation, reduced manual data entry, improved productivity for Sales and CSMs, allowing them to focus more on selling and improved data hygiene. With automated solution, Kipu is able to generate invoices accurately and delivered to their customers on-time.
Services Provided
- Systems Transformation
- Mergers & Acquisitions
- Managed Services