Resolve day-to-day issues
Incidents, integration exceptions, data corrections, release support and the recurring problems that slow sales, service or finance.
When the current support model is stretched
Small changes can cross
several teams and systems.
A pricing change affects the quote, contract and invoice. An acquisition changes account responsibility and reporting. A failed integration holds up the next team. We work through these connections with the people running the process.
Deliver improvements
Pricing and catalog updates, workflow changes, reporting, renewal automation and a prioritized enhancement backlog.
Keep the architecture coherent
Senior review of changes, technical debt, integration design and the effect of new applications or business requirements.
Across the customer lifecycle
Support the process,
including the handoffs.
Choose support for one part of the environment or a wider lead-to-revenue service. The service plan identifies the platforms we cover and what we take responsibility for.
Marketing and sales
Lead capture, qualification, routing, lifecycle stages, opportunities, territories, forecasting and marketing-to-sales data.
Pricing and contracts
Catalogs, bundles, discounts, approvals, quote configuration, contract data, amendments and subscription changes.
Billing and finance
Order and invoice flows, payment and ERP connections, billing exceptions, reconciliations and month-end support.
Onboarding and services
Sales handoffs, implementation and project data, professional services workflows, resourcing and time capture.
Customer success and renewals
Customer visibility, product usage, adoption and entitlement data, segment-based engagement workflows, renewal ownership and expansion.
Data and leadership reporting
Customer and revenue data quality, integrations, analytics and consistent measures for management and board reporting.
Architecture, QA, release management, documentation and automation support each area. Our advisory team also looks for tasks suited to agentic AI, checking the process, data and controls before implementation.
How we manage the service
Clear responsibilities
and one visible backlog.
Your team sets business priorities and approves changes. StreamForce delivers the technical and day-to-day work in the service plan, bringing in specialists when needed.
We can work alongside your internal team or take wider responsibility for the GTM environment. The service plan sets coverage hours, escalation routes, response targets and delivery capacity. Larger transformation projects are estimated separately from the recurring service.
- Onboard with context
- Review processes, applications, integrations, access, open issues, documentation and release practices. Identify risks that need immediate attention.
- Prioritize one visible backlog
- Distinguish incidents, recurring problems, enhancements and larger changes. Assign responsibility, check dependencies and define acceptance criteria before work starts.
- Review service and business performance
- Track response and resolution times, recurring incidents, integration exceptions, release quality and backlog age. Include relevant business measures such as quote turnaround or billing rework.
- Improve the environment over time
- Use service reviews to address repeated causes, simplify technical debt and agree the next process or platform changes.
Recurring revenue exceptions need follow-through. Assign billing mismatches and renewal-data issues to the right team through the service backlog. A focused review can identify what needs closer investigation.
Explore the RevOps reviewWho works with you
Experienced specialists
who know your systems.
Enterprise, technical and GTM architects work with business analysts, developers, data and integration engineers, and QA specialists. The team understands the commercial process as well as the system configuration.
Explore our delivery capabilitiesRelevant client work
Ongoing improvement
across connected operations.
Newsela
Selling workflows, account-level product visibility, campaign tracking and release quality within an ongoing services relationship.
Read the Newsela storyAsure Software
Architecture, Salesforce and connected platforms, acquisition-related changes and ongoing development and support.
Read the Asure storySpecialty Food Association
Sales-to-order-to-cash integrations, operational visibility and maintainability across membership, event, invoicing and finance systems.
Read the SFA storyClient perspective
“StreamForce is consistent and responsive throughout development and deployment, communicating risks and delays as necessary.”
Discuss the service
Where does your team
need dependable ownership?
Tell us which systems need support, how your team works today and which issues keep recurring. We will discuss responsibilities, specialist needs and a service plan.
Discuss managed servicesPlanning a larger transformation?