Experience Cloud
Salesforce Experience Cloud enables the creation of customized digital environments for external stakeholders, including customers, partners, and communities. Through Experience Cloud, businesses can offer community portals that are branded to match their corporate identity, providing self-service capabilities and fostering collaboration among users.
As a certified Experience Cloud implementation partner for Salesforce, StreamForce specializes in building tailored Experience Cloud Sites that deliver content aligned with your organization’s needs. Our extensive expertise in Salesforce Experience Cloud enables organizations to unify their customer interactions, delivering a branded experience that enhances customer support and engagement.
Branded Digital Experience
Experience Cloud empowers businesses to create bespoke, branded portals and communities that reflect their distinct identity. This capability enables organizations to craft compelling digital environments tailored specifically to their target audience. StreamForce collaborates with your team to develop an experience portal that seamlessly integrates your company’s color scheme, branding elements, logos, and fonts, ensuring a cohesive experience from your website to the portal.
Self-Service Capabilities
Customers can independently access information, resolve issues, and collaborate with others through self-service portals and communities. This reduces the workload on customer support teams and empowers users with immediate access to resources. StreamForce enhances this capability by integrating Salesforce knowledge, enabling easy access to relevant information through simple search or navigation.
Enhanced Collaboration
Experience Cloud facilitates collaboration among customers, partners, and employees within a centralized community. Users can share knowledge, best practices, and insights, fostering a sense of community and promoting collective success. Leveraging feeds within Experience Cloud portals, customers can interact with each other, providing community-based support and reducing the support overhead for your products. StreamForce collaborates with your company to identify and implement content feed areas that facilitate effective customer collaboration and support.
Personalized Content and Recommendations
Experience Cloud utilizes Salesforce’s AI capabilities to deliver personalized content and recommendations based on user behavior, preferences, and history. This proactive approach enhances user engagement and satisfaction by delivering pertinent information. StreamForce partners with your team to identify unique content areas relevant to specific customer segments, establishing content restrictions based on their product requirements.
Our DifferentiatorsOur Differentiators
Domain Expertise & Experience
Our team of certified Salesforce experts has extensive experience in implementing and optimizing Experience Cloud solutions across various industries. We bring a wealth of knowledge and a proven track record of success.
Customer-Centric Approach
We prioritize understanding your unique business needs and delivering tailored solutions that enhance both customer and employee experiences. Our goal is to help you achieve sustainable growth and long-term success.
Innovative Solutions
We leverage the latest Salesforce technologies and best practices to deliver innovative solutions that keep you ahead of the competition.
Selecting StreamForce for Experience Cloud services entails partnering with a dedicated team committed to connecting your customers and delivering optimal experiences, ensuring they receive the information necessary to succeed with your products and services.